Shipping policy
Shipping to the USA
Orders sent to the USA are shipped by USPS. On orders shipped to the USA, Canadian taxes are not charged; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. Garde-Malade is unable to provide estimates for customs fees. Check with your local customs office for more information.
Issue with Receiving Your Order:
If you encounter a problem related to receiving your order (package not received, damaged, or any other issue), we ask that you contact us within a reasonable timeframe—within 10 days of the expected delivery date of your order. This allows us to efficiently process your request and take the necessary steps with the carrier. After this period, resolving the issue may become more complicated, and we may no longer be able to intervene with the carrier.
Customer service is our priority, whether it is for questions about a garment, delivery or any other questions, do not hesitate to contact our team. You can email us at orders@garde-malade.com